Terms of Use

1. Acceptance of Terms

By accessing or using Wiki POS, you agree to be bound by these Terms of Use. If you do not agree, you may not use our services. These terms apply globally to all users, including business owners and their employees, and comply with consumer protection laws in the EU, US, Canada, Australia, Brazil, and South Africa.

2. Description of Service

Wiki POS provides a cloud-based point-of-sale platform including sales processing, inventory management, customer loyalty programmes, invoicing, and reporting tools. We offer Trial, Basic, and Pro subscription plans.

3. Account Registration

• You must provide accurate and complete information when registering.
• You are responsible for maintaining the security of your account credentials.
• You must notify us immediately of any unauthorised access to your account.
• Each account represents one business entity. Multi-location use requires separate agreements.

4. Subscription & Billing

• Trial: 30 days free with full access. No credit card required.
• Basic Plan: R199/month. Billed monthly.
• Pro Plan: R499/month. Billed monthly.
• All prices include VAT where applicable.
• Subscriptions auto-renew monthly unless cancelled.
• No refunds for partial months. You may cancel at any time and retain access until the end of the billing period.

5. Acceptable Use

You agree not to:

• Use Wiki POS for any unlawful purpose or in violation of applicable laws in your jurisdiction.
• Process fraudulent transactions, money laundering, sanctions evasion, or misrepresent sales data.
• Violate consumer protection, employment, or tax laws.
• Attempt to reverse-engineer, hack, or disrupt the platform.
• Share your account credentials with unauthorised parties.
• Use the platform to store or transmit malicious code.
• Infringe on intellectual property rights or collect personal data in violation of GDPR, CCPA, or equivalent laws.

6. Data Ownership

You retain ownership of all data you input into Wiki POS, including product catalogues, sales records, and customer information. We do not claim ownership of your business data. You may export your data at any time.

7. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance. We are not liable for losses resulting from service interruptions beyond our reasonable control.

8. Limitation of Liability

To the maximum extent permitted by law in your jurisdiction, Wiki POS shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform. Our total aggregate liability shall not exceed the amount you paid in the 12 months preceding the claim or $100 USD, whichever is greater. This limitation does not apply to fraud, gross negligence, or liabilities that cannot be excluded under mandatory consumer protection laws.

9. Termination

We reserve the right to suspend or terminate accounts that violate these terms. You may cancel your account at any time from your settings page. Upon termination, your data will be retained for 30 days before deletion.

10. Governing Law & Dispute Resolution

These terms are governed by the laws of the Republic of South Africa, except where mandatory local laws apply. Any disputes shall first be resolved through good-faith negotiation. If negotiation fails, disputes shall be subject to the jurisdiction of South African courts, or the courts of your jurisdiction if you are in the EU (under GDPR) or US (under state laws). We accept alternative dispute resolution methods including mediation and arbitration where applicable.

11. Changes to Terms

We may update these terms from time to time. We will notify users of significant changes via email. Continued use of the platform after changes constitutes acceptance of the new terms.

12. Contact

Email: info@wikipos.co.za