An all-in-one point of sale and inventory management system designed to track sales, manage stock, and print receipts with ease.

Wiki POS

1. Introduction

Wiki POS ("we", "us", or "our") is committed to protecting your personal information in compliance with global data protection standards. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our point-of-sale platform and related services.

This policy applies to all users of Wiki POS, including business owners, cashiers, administrators, and end consumers in the EU, US, Canada, Australia, Brazil, and other jurisdictions. It complies with GDPR, CCPA, PIPEDA, LGPD, POPIA, ePrivacy Directive, and equivalent global regulations.

2. Information We Collect

Account Information: Name, email address, business name, phone number, and address provided during registration.
Business Data: Product catalogues, sales records, stock levels, and transaction history.
Customer Data: Customer names, phone numbers, email addresses, and loyalty programme details entered by your business.
Payment Information: We do not store full card details. Payment processing is handled by third-party providers (e.g. PayFast).
Usage Data: Log data, IP addresses, browser type, and pages visited for analytics and security purposes.

3. How We Use Your Information

To provide and maintain the Wiki POS platform and its features.
To process transactions and manage subscriptions.
To send transactional emails such as receipts and account notifications.
To improve our platform through analytics and user feedback.
To comply with legal obligations under South African law.

4. Sharing of Information

We do not sell your personal information. We may share data with:

Service Providers: Trusted third parties who assist in operating our platform (e.g. cloud hosting, email delivery, payment processing).
Legal Authorities: Where required by South African law or court order.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us. Sales and financial records may be retained for up to 5 years for legal and tax compliance purposes.

6. Your Global Data Rights

Depending on your jurisdiction, you have the following rights:

GDPR (EU & EEA):

Right of access to your personal data.
Right to rectification of inaccurate data.
Right to erasure ("right to be forgotten").
Right to restrict processing.
Right to data portability.
Right to object to processing.
Rights related to automated decision-making and profiling.
Right to lodge a complaint with your local data protection authority.

CCPA (California, USA):

Right to know what personal data is collected.
Right to delete personal data collected from you.
Right to opt-out of the sale/sharing of personal data.
Right to correct inaccurate data.
Right to limit use and disclosure of personal data.

PIPEDA (Canada), LGPD (Brazil), POPIA (South Africa):

Right of access and portability.
Right to correction and erasure.
Right to object to processing.
Right to lodge complaints with regulatory authorities.

To exercise any of these rights, contact us using the details in Section 10 below.

7. Security

We implement industry-standard security measures including encryption in transit (HTTPS/TLS), access controls, and regular security reviews. However, no system is 100% secure and we cannot guarantee absolute security.

8. Cookies & Tracking Technologies

We use essential cookies to maintain your session and preferences. In compliance with ePrivacy regulations (GDPR, ePrivacy Directive, CCPA), we obtain your explicit consent before deploying any non-essential tracking. We do not use third-party advertising cookies without your consent.

9. Data Protection Officer & Transfers

We have appointed a Data Protection Officer to oversee compliance with global data protection laws. Where personal data is transferred across borders (e.g., from EU to non-EU countries), we implement Standard Contractual Clauses (SCCs) and other appropriate safeguards under GDPR Article 46.

10. Contact Us

For privacy-related queries or to exercise your rights, contact us at:

Email: info@wikipos.co.za

Data Protection Officer Email: privacy@wikipos.co.za

Mailing Address: Wiki POS, South Africa (contact us for full address)

Response time: We will respond to all data requests within 30 days (or as required by your jurisdiction, whichever is shorter).